Global Reviews: Customer Experience Measurement and Improvement

Information pertaining to international students already enrolled in the university about facilities and important upcoming dates

Important information to assist those interested in enrolling in the university as an international student

The level and quality of information about services available to prospective or current international students of the university

The navigation of the website, features contained on standard page templates, and the privacy policy

Support for international students provided on the website in the form of FAQs and information about the various contact channels available

Australia | New Zealand | UK

� Results by Industry

� Results by Benchmark

Reviews > International Students > Website Benchmark

KEY:

Current Students

Prospective Students

Content

Site Utility

Student Support

University: Third Quarter 2007

Change

Score

1 .

Macquarie University

76%

2 .

Queensland University of Technology

75%

3 .

Melbourne University

74%

4 .

Auckland University

73%

5 .

UNSW

73%

6 .

University of Sydney

70%

7 .

University of Queensland

70%

8 .

UTS

69%

9 .

Auckland University of Technology

69%

10 .

Victoria University NZ

68%

11 .

Curtin University

67%

12 .

La Trobe University

67%

13 .

Monash University

62%

14 .

Massey University

59%

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