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The ability to generate quotes online, sign up online and pay.
Ability and functionality for prospects to sign up online.
The level and quality of information about the insurer's services.
The navigation of the website, the features contained on the site and the privacy policy.
The level of service and support customers receive from the company via the website, phone and e-mail.
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Reviews  > Home Insurance > Website Benchmark How are the ratings calculated
  KEY:  Prospective Members Application Content Site Utility Member Support
Company: Second Quarter 2007 Change Prospective Members Application Content Site Utility Customer Support Score
50%
50%
48%
48%
48%
48%
45%
44%
41%
41%
41%
40%
38%