>Company Overview
>Product Overview
>Employment
>Customer Experience Network
>Contact Us
>Product Overview
>Website CE Benchmark
>Email CE Benchmark
>Telephone CE Benchmark
>Branch CE Benchmark
>Multi Channel Benchmarks
>Expert Website Reviews
>Industries Overview
>Results by Industry
>Industry Leaders
>Testimonials
>News Coverage
>UK News Coverage
>Media Enquiries
>Customer Experience Alert
>Office Locations
>Online Enquiry
The navigation of the website, the features contained on the site and the privacy policy.
The virtual showroom and the level of interactivity available for new cars as well as the ability to locate used cars and the quality of the used car search engine.
The level of help that new and existing customers can access via email and the website.
The opportunity to record the details of a car and provide information necessary to owners, including roadside assist.
Driver safety information, finance info for prospective buyers, and useful tools for assisting in finding a suitable new or customised vehicle.

Australia New Zealand United Kingdom 
Home About Us Products Industries Clients Media Contact Us
Industry Overview
>Industry Overview
>Results by Industry
>Request rating for your company
Reviews  > Auto Manufacturer > Website Benchmark How are the ratings calculated
  KEY:  Site Utility Prospective Buyers Customer Support Vehicle Owners Tools/Content
3rd Quarter 2008 Company Rank Site Utility Prospective Buyers Customer Support Vehicle Owners Tools/Content Score
    68%
    58%
    51%
    50%
    49%
    48%
    43%
    39%