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The abillity to generate insurance quotes online, and the functionality of these quote systems.
The ability to sign up and pay for insurance online, and the functionality of the application form.
The level and quality of information about the insurers services and complimentary services.
The navigation of the website, the features contained on the home page, privacy and security content.
The level of service customers receive from the company via the website and email.
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Reviews  > Travel Insurance > Website Benchmark How are the ratings calculated
  KEY:  Quote Application Site Content Site Utility Customer Support
Company: First Half 2007 Change Quote Application Site Content Site Utility Customer Support Score
1.  Columbus Direct
80%
2.  1 Cover
72%
3.  Travel Insurance Direct
69%
4.  MBF
67%
5.  QBE Travel Ins
66%
6.  Cover-More
64%

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