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The functionality and capabilities of the search engine for customers seeking a flight, car hire, and accomodation.
The provision of interactive tools and static information on value added travel products.
The ability to search for and purchase a complete travel package including a flight, hire car and accomodation.
The website's design and ease of navigation as well as the level of self service provided via customer centric FAQs.
The content and functionality of the search results for a customer seeking a flight, car hire and accomodation.
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Reviews  > Travel Agents > Website Benchmark    
  KEY:  Search:Travel Products Content Packages Utility and Support Results
Company: Fourth Quarter 2006 Change Search:Travel Products Content Package Utility and Support Results Score
72%
69%
65%
61%
61%
58%
55%
53%
49%
46%