| The information and the functionalities provided for the buyers on the website to making the purchasing processes easier. |
| The information and the functionalities provided for the sellers on the website, including placing ads, payment methods etc. |
| The level of assistance provided to users via the website and e-mail; including the buyer enquiry form that is sent to dealers. |
| The personalisation and cutomerisation functionalities provided for the members on the website. |
| The design, operation and ease of navigation of the site as well as the inclusion and effectiveness of important policies. |
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