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The amount and quality of FUNDAMENTAL loan information provided on site, enabling potential mortgage applicants to make an informed decision.
The level of assistance provided to users via website and e-mail.
The design, operation and ease of navigation of the site as well as the inclusion and effectiveness of several important policies.
The amount and quality of more general financial, property information and all types of calculators provided on site.
The information and level of assistance provided to users for online application.
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Reviews  > Mortgages > Website Benchmark How are the ratings calculated
  KEY:  Prospective Applicants Customer Support Site Utility Ancillary Content Application
Company: Second Quarter 2007 Change Prospective Applicants Customer Support Site Utility Ancillary Content Application Score
1.  ING Direct
55%
2.  HSBC
52%
3.  Halifax
49%
4.  Natwest
43%
5.  Britannia Group
43%
6.  RBS
42%
7.  Nationwide
42%
8.  Woolwich
41%
9.  Alliance and Leicester
40%
10.  Lloydstsb
40%
11.  Abbey National Group
40%
12.  Cheltglos
38%
13.  Northern Rock
34%
14.  Barclays
32%

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