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The ability to identify the best broadband plans, determine pricing, and sign up
The ability to identify the best dialup plans, determine pricing and sign up.
Facility for members allowing log in, online payment, and other account services.
The navigation of the website, the features contained on the site and the privacy policy.
The level of help customers can access via the website, and e-mail.
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Reviews  > ISPs > Website Benchmark How are the ratings calculated
  KEY:  Broadband Prospects Dialup Prospects Existing Customers Site Utility Customer Support
Company: Fourth Quarter 2007 Change Broadband Prospects Dialup Prospects Existing Customers Site Utility Customer Support Score
1.  Bigpond
73%
2.  iinet
65%
3.  Westnet
64%
4.  Netspace
63%
5.  Optusnet
60%
6.  Pacific Internet
56%
7.  Internode
49%
8.  Unwired
48%
9.  Grapevine
47%
10.  Dodo
39%

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