>Company Overview
>Product Overview
>Employment
>e-Newsletter
>Contact Us
>Product Overview
>Website CE Benchmark
>Email CE Benchmark
>Telephone CE Benchmark
>Branch CE Benchmark
>Multi Channel Benchmarks
>Customer Satisfaction Monitor
>Online Consumer Monitors
>Research & Consulting
>Industries Overview
>Results by Industry
>Results by Benchmark
>Latest Industry Overviews
>Client Profiles
>Press Releases
>News Coverage
>UK News Coverage
>Media Enquiries
>Blog
>Office Locations
>Online Enquiry
>e-Newsletter
The ability to identify the best fixed line plans, determine pricing, and sign up
The amount and quality of all fixed line information as well as tools provided on the website.td>
Facility for members allowing log in, online payment, and other account services.
The navigation of the website, the features contained on the site and the privacy policy.
The level of help customers can access via the website, and e-mail.
Australia | New Zealand | UK  
Home About Us Products Industries Clients Media Contact Us
Industry Overview
» Industry Overview
» Results by Industry
» Results by Benchmark
Reviews  > Fixed Line > Website Benchmark How are the ratings calculated
  KEY:  Prospective Customer Content and Tools Existing Customers Site Utility Customer Support
Company: Fourth Quarter 2007 Change Prospective Customer Content and Tools Existing Customers Site Utility Customer Support Score
61%
56%
47%
36%
28%
26%