We have a position available for a Customer Experience Benchmark Analyst within our Call Centre Team.

Our Telephone Customer Experience Benchmark evaluates the customer’s experience via the telephone channel. There is a special emphasis on assessing the needs-based sales & service skills of Call Centre teams. Assessments are conducted by fully certified Benchmark Analysts who observe and appraise calls made to each company, by trained Customer Surrogates. Evaluations deliver actionable results for improving the effectiveness of Call Centre teams.

If you are ready to take the next step in your call centre career, are driven and motivated to learn and grow within an exciting and fast growing business then we want to talk with you.

Customer Experience Benchmark Analyst

You will have

• A passion for providing outstanding Customer Experience
• Call Centre experience (min 2 years)
• An understanding of best practice communication/customer service over the telephone
• Exposure to Needs Based Sales & Service, Quality Assessment and Call Coaching
• Strong attention to detail.Excellent PC skills (in particular MS EXCEL)
• Proven time management capability
• Excellent written and verbal communication skills

The successful candidate will receive full training and certification as a Global Reviews Customer Experience Benchmark Analyst.

Please send your CV to Tremayne Murphy and please visit our Company Overview for more information about Global Reviews.

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