| The ability to generate quotes online, sign up online and pay. |
| Facility for members allowing log in, online claims, and other account services. |
| The level and quality of information about the insurer's services. |
| The navigation of the website, the features contained on the site and the privacy policy. |
| The level of service and support customers receive from the company via the website, phone and e-mail. |
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Prospective
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