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The process of searching for new and used cars, the information provided on the cars and the options for sorting the results.
Examination of the mechanism the site offers for users to sell their cars and value their cars.
The level of assistance provided to users via the website and e-mail; including the buyer enquiry form that is sent to dealers.
Evaluation of various tools on the site (e.g. e-mail alerts, car comparisons) and site content (e.g. Car reviews, car finance & insurance).
The design, operation and ease of navigation of the site as well as the inclusion and effectiveness of important policies.
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Reviews  > Car Classifieds > Website Benchmark How are the ratings calculated
  KEY:  Search Process Selling Tools Customer Support Content & Tools Site Utility
Company: Fourth Quarter 2007 Search Process Selling Tools Customer Support Content & Tools Site Utility Score
65%
65%
64%
63%
61%
58%
53%
52%
33%