Customer Experience
Benchmarks
Objectively measure Customer Experience across 4 key communication channels - Website,
Telephone, Email and Branch. Benchmark results identify opportunities to enhance Customer
Experience in order to increase customer acquisition and maximise the value of existing
clients. Multi Channel Benchmarks
Provide thorough performance reviews of Customer Experience across multiple channels. The
most comprehensive appraisal of the entire customer interaction index.
Customer Satisfaction Monitors (CSM)
Using our unique InDIS (Interactive Data Interrogation System), the Global Reviews' CSMs
enable subscribers to dynamically filter and cross tabulate (stratify) data. This means
that clients can customise and view the satisfaction of different customer segments and
product types in real time, allowing them to formulate targeted strategies to improve
satisfaction.
Online Consumer Monitors (OCM)
Syndicated research to measure consumer behaviour and expectations specific to each
nominated industry. Companies respond accordingly by developing effective business
strategies based on genuine consumer preferences.
Customised Research & Consulting
Tailored to individual requirements, Global Reviews works with a range of Australasia's
leading companies to gather consumer data that feeds into strategic planning. |
